Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased items. After one year, license keys may be renewed at a 20% discount from the purchase price of a new license.
Updates are included for free for one year. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard. If your wordpress does not support automatic upgrades, then updates can be downloaded from your account.
Support for purchased item is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key. You can open Support Ticket by login to your account. Your tickets will be replied within 24 hours, sometimes within few hours.
If you have problems getting our products to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a Support Ticket by login to your account.
NOTE: Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.