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Ticket List


To set ticket list setting go to Support Plus >Ticket List > List Setting. In Ticket List setting you can see list of default fields as well as custom fields.

In the Customer View, If you select Yes then customer can see selected field in ticket list. If you select No then customer will not see selected field in ticket list.

In the Agent view, If you select Yes then agent can see selected field in ticket list. If you select No then agent will not see selected field.

In the Customer Filter, If you select Yes then customer can see selected field filter on support page. If you select No then selected field will be disabled.

In the Agent Filter, If you select Yes then agent can see selected field filter on support page. If you select No then selected field will be disabled.

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