Agent Only Fields

In this tutorial I’ll explain how to add Agent Only Fields  and manage Agent tickets  form fields.

The Agent Only Field is use  for the only agents. These  field  not available for ticket form. These can be edited by agents for their internal use.

If the Custom field set the Agent Only fields is Yes  then this field display with in the ticket Agent Only Field block .

If  the Agent Only Fields set No then  remove  the Custom fields from Agent Only Field block  with in the ticket.

The Agent Only fields display the Custom fields information for the agents internal use.