In this tutorial I’ll explain how to add Custom Fields .
If you need some Custom Fields to be filled by customer in create new ticket form, you can follow bellow steps-
Step 1: Go to Dashboard > Support Plus > Ticket Form > Custom Fields
Step 2: Click on Add new button, in this popup the field label shows your custom field label/name.
Step 3:Choose the custom field type. Field type shows type of your custom field. Custom field type can be one of the following
- Text Field
- Drop Down
- Check Box
- Radio Button
- Text Area
The Agent Only Field not available for ticket form. These can be edited by agents for their internal use.
The Required field to ticket form. if set Yes ,user must have to fill or submit value for this field
If Assign Categories is set custom field will only visible when one of the selected category is choose in create ticket form. If you want to show this all time, please leave this empty.