Assign Categories


You can set category for piped email under Assign Category setting. If email receive on that piped email it will create a ticket of selected category.

For this go to Support Plus > Add-Ons > Email Piping.

For example, You have categories

  • Sales
  • Marketing
  • Account

You must be having auto assign of these categories to supervisor specialist in that area. So you can setup separate pipe connection for each category like:

  • sales@yourdomain.com
  • marketing@yourdomain.com
  • account@yourdomain.com

If you get email on sales@yourdomain.com then a ticket will be created of sales category and automatically assign to sales category supervisor.