Create New Rule


If you want to assign agent while creating ticket depending upon condition. You can set rule for assign agent.

For this please go to Support Plus > Add-Ons > Email Notifications > Add New Rule.  After clicking add new rule, set a title.

Now, you can search user and assign them to the rule.

If condition matches while creating ticket then assigned agents will get automatically assign to new ticket.

If you choose Any one of them in Same condition field match relation setting then condition will be true if any one of the same field value find in ticket action and ticket assign to agent.

If you choose All of them in Same condition field match relation setting then condition will be true if all the same field value find in ticket action and ticket assign to agent.

If you choose All of them in Different Condition field match relation setting then condition will be true if all the different field value find in ticket action and ticket assign to agent.

If you choose Any one of them in Different Condition field match relation setting then condition will be true if any one of the different field value find in ticket action and ticket assign to agent.