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Please make sure that you have install email notification add-on. If not, please follow below steps to download Smart Smarter Plan, In this plan you will get email notification add-on free of cost.

  1. Follow link.
  2. Subscribe to Smart Smarter plan and download it.

After installing Email Notification add-on if you still face same issue then please check following condition.

  1. Go to Support Plus > Add-ons > Email Notification and check you have entered From Name, From Email, Reply-to Email. From Email and Reply to email should not belong to any registered user on your site.
  2. Also check you have correctly configured email notification templates in email notification settings. 
  3. Have you installed any SMTP plugin? If not please install any smtp plugin and recheck issue. 
  4. Check emails other than Support Plus are sent from your site. like wordpress password change email,new user registration etc  
  5. Confirm you are using latest version of email notification add-on?
  6. Also, could you please double check emails are not going in spam/bulk/junk mail folder?

In case you face any hiccup, please submit a ticket and our Support Cheer Squad will assist you further.

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