Please make sure that you have install email notification add-on. If not, please follow below steps to download Smart Smarter Plan, In this plan you will get email notification add-on free of cost.
- Follow https://www.wpsupportplus.com/pricing/ link.
- Subscribe to Smart Smarter plan and download it.
After installing Email Notification add-on if you still face same issue then please check following condition.
- Go to Support Plus > Add-ons > Email Notification and check you have entered From Name, From Email, Reply-to Email. From Email and Reply to email should not belong to any registered user on your site.
- Also check you have correctly configured email notification templates in email notification settings.
- Have you installed any SMTP plugin? If not please install any smtp plugin and recheck issue.
- Check emails other than Support Plus are sent from your site. like wordpress password change email,new user registration etc
- Confirm you are using latest version of email notification add-on?
- Also, could you please double check emails are not going in spam/bulk/junk mail folder?
In case you face any hiccup, please submit a ticket and our Support Cheer Squad will assist you further.