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Email Piping

Reply Ticket

There are some situations like:

  • You are on the way while you see urgent client ticket and need your reply.
  • Clients directly reply email notification from their e-mail account and blame you for not responding the ticket. This is because email do not come to your ticket and status remain same so there is no way for you to get reply, also you can not control clients from making such common mistake!

Email Piping will help you in these situations. You can reply tickets just by replying an e-mail notification you receive from any e-mail agent like Microsoft Outlook, Mozilla Thunderbird, Email Mobile App, Email web interface etc. and it will inserted into the ticket.

Create Ticket

Same setting will create new ticket when it receives email (not reply to email notification).

Additionally, in IMAP email piping, you can create multiple pipe connection.

For example, You have categories

  • Sales
  • Marketing
  • Account

You must be having auto assign of these categories to agents specialist in that area. So you can setup separate pipe connection for each category like:

  • sales@yourdomain.com
  • marketing@yourdomain.com
  • account@yourdomain.com

Email are checked by System every 5 min from your mail server by WP-Cron method. In WP-Cron, if your site has hit and task scheduled time is over, task will be executed. That means, if your site has visit after 5 min then email checked for new emails.

If you need support or have any pre-sell question, please feel free create new ticket on our Support page!

Changelog

V 1.1.0
  • Extra Validation added to check whether piping email address is belong to registered user
V 1.0.9
  • Priority not being selected for email pipe created tickets is Normal priority label is changed.
V 1.0.8
  • Fix: Urgent Fixes
V 1.0.7
  • Tweak: Setting to add patterns to ignore emails from address
  • Tweak: Setting to add patterns to ignore emails having words in subject
  • Fix: Email pipe does not setup if inbox is empty
V 1.0.6
  • Cron issue fixed of not using actions and filters in auto load
V 1.0.5
  • Auto update fix
  • WPSP v8.0.0 compatible
V 1.0.4
  • Fix: filters not applying while auto cron run for synk emails
V 1.0.3
  • Fix: connection success reload not saving email piping enable email piping related settings
  • Fix: duplicate connection created after edit
V 1.0.2
  • Fix: incorrect category and priority goes in ticket log while reply through email pipe
  • Fix: attachment bugs fix according to new attachment functionality
  • Fix: auto update bug fix
V 1.0.1
  • Fix: text domain fix
  • Fix: tutorial links changed
V 1.0.0
  • Initial release.
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