Version Announcements

Current Version Series is 9x

  • Now WPML Compatible
  • Powerful Filtering allows narrowing down using multiple filter at once
  • Ability to Save Filters Publicly & Privately for the team & customers
  • Tiny-MC Editor (the best there is)
  • Unlimited Agents
  • Unlimited Tickets
  • Unlimited Supervisors
  • Unlimited Administrators
  • Unlimited Emails
  • Unlimited Filters
  • Unlimited Categories
  • Unlimited Statuses
  • Most Affordable & Responsive
  • Competitors charge 3-4 times per month as much we charge in the entire year

All Add-Ons are also now updated and compatible with Core Plugin version 9.0.5. You will need to update these individually AFTER updating the Core Plugin.

Known Outage(s)

Outage Alert: February 02, 2018, 1400 Hours AEST

Potential Security Threat Identified.

Status Update: February 03, 2018, 1347 AEST : Issue Resolved.

End-User Impact : None

Need Support?

Contact our Support Cheer Squad via our Support page. or Social Media links given below. We reply within 15 minutes on Social Media during these hours & reply to tickets usually within 24 hours. Response time may be longer during heavy volume periods (such as couple of days before and after major version release). You can also find our support page via the SP HELP icon shown below that appears on bottom right corner of every page of our website irrespective of which device you are using.

Our Support Hours in your nearest time zone.

Melbourne – AEST

04.30 AM – 08.30 AM
02.00 PM – 11.00 PM*

Monday-Friday

New Delhi – IST

09.00 AM – 06.00 PM

11.00 PM – 03.00 AM*

Monday-Friday

LONDON – GMT

04.00 AM – 12.00 PM

05.30 PM – 09.30 PM*

Monday-Friday

NEW YORK – EST

11.00 PM – 08.00 AM

12.30 PM – 04.30 PM*

SUNDAY-THURSDAY

Our Level-1 Support Cheer Squad is now available 24/7 via TICKET-SUPPORT.
SCS will reply within 4-12 Hours on Weekdays and 12-16 Hours on the Weekends.
Tickets will be replied to in the sequence of receipt.

* Only Support Cheer Squad is available at these times.

Frequently Asked Questions

Knowledge Base

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Reveal Mystery Discount Code

Facebook Chat

DM on Twitter

Please note the various ETAs (Estimated Time Of Action) below for better understanding of how we handle your requests.

Support Cheer Squad (SCS)

Level-1 Support Team

General Queries about the product, ticket status.
General setup & issue. analysis.
Authorized to seek WordPress Access.

Facebook Response within 30 minutes during these hours.

Ticket Reply within 24 working hours. Monday-Friday

Gold Support Engineers (GSE)

Level-2 & 3 Support Team

Advanced configurations, investigation, troubleshooting.
Research & Development Operations.
Authorized to request WordPress/ FTP/SFTP Access.

Replies within 24-48 working hours after SCS escalates.
Available via ticket ONLY during these hours 
May request additional ETA.

Platinum Leadership Board (PLB)

Licensing, Billing & Liaison Team

Licensing, Billing, Compliance, Customization Matters.
Media Relations, Affiliations,  Corporate Queries.
Voice/Video Conference by Appointment.

Replies to escalations from SCS or GSE.
Responds within 3-5 Working Days via tickets only.
Voice/Video for Media/Affiliates/Corporate Only.

For Compliance, Regulatory, Media & Legal matters we will require Full Legal Name, Contact details, designation & country of registration/license of the represented Business/Government Entity for Compliance Records Adherence.

Not Available on Saturday, Sunday & National Holidays.  Authorized to merge multiple tickets from one individual into one, if necessary. Tickets for Recommended Features, Bugs and General Suggestions will be moved to R&D Division or Head Office and will not be visible to you. Bug fixes will be available via version updates only. 

DATA AND INFORMATION SECURITY COMPLIANCE

We are proud to maintain very secure Testing Environment, Strict Data & Information Security Compliance to our Company Policy and Legal Responsibilities. Thousands of valuable clients trust us every month because of our stringent data security adherence. We do not access any data or information that is not directly required for troubleshooting or setup purpose. We do not store, sell or distribute your personal information at any point in time. Any storage of your technical code, software, logins, website database or backup is strictly for identifying the cause of technical concern & troubleshooting and is removed as soon as we finish conducting tests and troubleshooting. 

IMPORTANT TERMS FOR TROUBLESHOOTING

We do not provide Live Remote Support and may require Admin Level access on case to case basis to help us thoroughly investigate, identify and rectify reported technical concerns. It is part of Terms Of Service that you allow us this access for assisting you efficiently. Without this access, when needed, you will not qualify for a refund if this restricts our ability to provide best possible support & troubleshooting. We will require your Order Number to provide Premium Add-On Support and reserve the right to refuse support if this information cannot be verified. Please see complete terms here. 

Support Cheer Squad At Your Service

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