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Email Notifications

Enables notification by email for SupportPlus. These can be customized according to User-Groups (Admins, Supervisors, Agents & Customers). This helps to ensure users are always informed about ticket updates.

Email Piping

Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification without need to login your site.

Conditional Agent Assignment

Allows you to smartly assign agents to the newly created the tickets depending on the rules you create. You can set the rules to match the ticket data and assign the agent(s) of your choice. See more details on the add-on page.

Export Ticket

Export Ticket add-on allows you download ticket list of your chosen date range in CSV format. This includes custom fields entries as well.

Easy Digital Downloads

If you are using EDD for selling products on your site, you must be supporting your customers. This Add-On will make it convenient to support your customers!

Stick Tickets

Allows you to stick priority tickets on the top of your ticket list for extra attention. This way you will never miss a ticket that requires your urgent or important focus.

Company / Usergroups

If you provide support to companies or usergroups and want to let members of company access each others ticket, this add-on will do the trick for you.


Timer Add-On allows you to record and track the time spent on each individual ticket. This helps you in making productivity decision for your brand.


It allows your customers to quickly ask for help from the product or order list itself. Agents can see origin of ticket and order details.

Advanced Canned Reply

This Add-On lets you create, store and share Canned Replies reducing the response time,error margin and increasing productivity.


Knowledge-Base helps in creating help-content for the end-users reducing the resolution time for them. This saves their time while improving user-experience.


This Add-On helps you to create FAQs (Frequently Asked Questions) and answers to proactively empower your users with time savings information.

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